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<p><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri,sans-serif;"><b><span style="font-size:26.0pt;"><span style="line-height:107%;"><span style="font-family:"Tahoma",sans-serif;">Why was my Garbage Missed?</span></span></span></b></span></span></span><br>
<span style="font-size:11pt;"><span style="line-height:115%;"><span style="font-family:Calibri,sans-serif;"><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">The information below provides an overview of why garbage material may not have been collected<b>.</b></span></span></span></span></span></span></p>

<p><br>
<span style="font-size:11pt;"><span style="line-height:115%;"><span style="font-family:Calibri,sans-serif;"><b><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">Was the garbage placed out on the proper collection day</span></span></span></b><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">? </span></span></span></span></span></span></p>

<ul>
	<li style="margin-left:8px;list-style-position:inside;"><span style="font-size:11pt;"><span style="line-height:115%;"><span style="font-family:Calibri,sans-serif;"><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">Garbage is collected </span></span></span><b><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">every other week. </span></span></span></b><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">To determine your collection schedule visit <a href="https://vaughan.ca/wastecalendar">vaughan.ca/wastecalendar</a></span></span></span></span></span></span></li>
</ul>
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<span style="font-size:11pt;"><span style="line-height:115%;"><span style="font-family:Calibri,sans-serif;"><b><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">Was the garbage set-out by 7:00 a.m.? </span></span></span></b></span></span></span>

<ul>
	<li style="margin-bottom:11px;margin-left:8px;list-style-position:inside;"><span style="font-size:11pt;"><span style="line-height:115%;"><span style="font-family:Calibri,sans-serif;"><span style="font-size:12.0pt;"><span style="background:white;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;"><span style="color:#333333;">Garbage bins and/or bags must be placed at the curb no earlier than 6 p.m. the night before collection and <b>no later than 7 a.m. on the day of collection</b>. The time of collection can change at any time without notice. Collection vehicles will not return for material that is set out after the truck has completed collection. Material that is late will need to be stored until the following collection or taken to a waste depot for disposal fees apply.   </span></span></span></span></span></span></span></span></li>
</ul>
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<span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri,sans-serif;"><b><span style="font-size:12.0pt;"><span style="line-height:107%;"><span style="font-family:"Arial",sans-serif;">How many garbage bins and/or bags were set out?</span></span></span></b></span></span></span>

<ul>
	<li style="margin-bottom:11px;margin-left:8px;list-style-position:inside;"><span style="font-size:11pt;"><span style="background:white;"><span style="line-height:115%;"><span style="font-family:Calibri,sans-serif;"><span lang=EN-CA style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;"><span style="color:black;">If the garbage limit has been exceeded and paid tags are not attached to additional items they will not be collected. The garbage limit is <b>three items every other week – including bulky items. A paid garbage tag</b> is required for any item exceeding the three-item limit. Tags can be </span></span></span></span><span style="color:black;"><a href="https://www.vaughan.ca/services/residential/solid_waste_management/Pages/Where-to-Purchase-Containers%2c-Bins-and-Tags.aspx" style="color:#0563c1;text-decoration:underline;"><span lang=EN-CA style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">purchased</span></span></span></a></span><span lang=EN-CA style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;"><span style="color:black;"> by calling Access Vaughan at 905-832-2281, through the </span></span></span></span><a href="https://vaughan.ca/ServiceVaughan" style="color:#0563c1;text-decoration:underline;"><span lang=EN-CA style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">Service Vaughan online portal</span></span></span></a> <span lang=EN-CA style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;"><span style="color:black;">or at many of Vaughan's Community Centers (for a complete list visit <a href="https://www.vaughan.ca/waste">vaughan.ca/waste</a>)The City of Vaughan</span></span></span></span> <b><span lang=EN-CA style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;"><span style="color:black;">will collect a total of 13 garbage items</span></span></span></span></b><span lang=EN-CA style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;"><span style="color:#333333;">, </span></span></span></span><span lang=EN-CA style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;"><span style="color:black;">per location, on any given collection day.</span></span></span></span></span></span></span></span></li>
</ul>
<span style="font-size:11pt;"><span style="line-height:115%;"><span style="font-family:Calibri,sans-serif;"><b><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">Was a refusal sticker left?</span></span></span></b></span></span></span>

<ul>
	<li style="margin-bottom:11px;margin-left:8px;list-style-position:inside;"><span style="font-size:11pt;"><span style="line-height:115%;"><span style="font-family:Calibri,sans-serif;"><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">If a refusal sticker was left this means that the collectors have identified an<b> incorrect set out for collection.  </b>Please check your bins or bags carefully against the information on the sticker and make the required changes for the following collection week</span></span></span></span></span></span></li>
</ul>
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<span style="font-size:11pt;"><span style="line-height:115%;"><span style="font-family:Calibri,sans-serif;"><img align=left hspace=12 data-msdynid=___ebca7023-93e6-ec11-bb3c-0022486dc3b0___ data-msdyntype="data:image/jpeg;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages%28ebca7023-93e6-ec11-bb3c-0022486dc3b0%29/msdyn_blobfile/$value" style="width:101px;height:151px;"><b><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">Was the Garbage Containers Oversized? </span></span></span></b></span></span></span>

<ul>
	<li style="margin-bottom:11px;margin-left:8px;list-style-position:inside;"><span style="font-size:11pt;"><span style="line-height:115%;"><span style="font-family:Calibri,sans-serif;"><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">Garbage must be placed curbside in black/grey bins or bags.  Garbage bins must be no larger than 121 litres (32 gallons) with no attached wheels or lids.  </span></span></span></span></span></span></li>
</ul>
<span style="font-size:11pt;"><span style="line-height:115%;"><span style="font-family:Calibri,sans-serif;"><b><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">Was anything blocking the Collection?</span></span></span></b> </span></span></span>

<ul>
	<li style="margin-bottom:11px;margin-left:8px;list-style-position:inside;"><span style="font-size:11pt;"><span style="line-height:115%;"><span style="font-family:Calibri,sans-serif;"><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">If a vehicle was blocking the containers during collection operations the bins/bags may have been missed. </span></span></span><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">Garbage should be placed at the curb - on or beside your driveway. </span></span></span></span></span></span></li>
</ul>
<span style="font-size:11pt;"><span style="line-height:115%;"><span style="font-family:Calibri,sans-serif;"><b><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">Were the bins on top of or behind a snowbank</span></span></span></b><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">? </span></span></span></span></span></span>

<ul>
	<li style="margin-bottom:11px;margin-left:8px;list-style-position:inside;"><span style="font-size:11pt;"><span style="line-height:115%;"><span style="font-family:Calibri,sans-serif;"><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">During the <b>winter months</b>, set bins/bags must be set out, one metre back from the curb on the right-hand side of the driveway when facing the home.  Never place bin on top of or behind snowbanks. </span></span></span></span></span></span></li>
</ul>
<span style="font-size:11pt;"><span style="line-height:115%;"><span style="font-family:Calibri,sans-serif;"><b><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">Did the set-out contain broken glass or sharp object? </span></span></span></b></span></span></span>

<ul>
	<li style="margin-bottom:11px;list-style-position:inside;"><span style="font-size:11pt;"><span style="background:white;"><span style="line-height:115%;"><span style=""><span style="font-family:Calibri,sans-serif;"><b><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;"><span style="color:black;">Small quantities</span></span></span></span></b><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;"><span style="color:black;"> of broken glass, and other sharp objects must be safely packaged and labelled broken glass. To safely dispose of these materials place them in a<b> cardboard box and that is clearly labelled "Broken Glass" or "Sharp Objects". </b>Each box of broken glass will count as an item of garbage. </span></span></span></span></span></span></span></span></span></li>
</ul>
<span style="font-size:11pt;"><span style="line-height:115%;"><span style="font-family:Calibri,sans-serif;"><b><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">Did the garbage contain unacceptable materials?</span></span></span></b></span></span></span>

<ul>
	<li style="margin-bottom:11px;margin-left:8px;list-style-position:inside;"><span style="font-size:11pt;"><span style="background:white;"><span style="line-height:115%;"><span style=""><span style="font-family:Calibri,sans-serif;"><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;"><span style="color:black;">Garage will be left if they contain unacceptable materials. A few of the most common contaminates include blue box recyclables like cardboard and unsafe items like improperly packaged glass.  </span></span></span></span></span></span></span></span></span></li>
</ul>
<span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri,sans-serif;"><span style="font-size:12.0pt;"><span style="line-height:107%;"><span style="font-family:"Arial",sans-serif;">For a list of items that belong in the garbage, please see the image below:</span></span></span></span></span></span><br>
<span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri,sans-serif;"><span style="font-size:12.0pt;"><span style="line-height:107%;"><span style="font-family:"Arial",sans-serif;"><img alt="Website<br><br>Description automatically generated with medium confidence" data-msdynid=___eeca7023-93e6-ec11-bb3c-0022486dc3b0___ data-msdyntype="data:image/jpeg;base64" src="/api/data/v9.0/msdyn_knowledgearticleimages%28eeca7023-93e6-ec11-bb3c-0022486dc3b0%29/msdyn_blobfile/$value" style="width:646px;height:207px;"></span></span></span></span></span></span><br>
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<span style="font-size:11pt;"><span style="line-height:115%;"><span style="font-family:Calibri,sans-serif;"><span style="font-size:12.0pt;"><span style="line-height:115%;"><span style="font-family:"Arial",sans-serif;">Should you have any further questions after viewing this article, you may contact the City of Vaughan at 905-832-2281 from Monday-Friday, 8:30am-7:30pm and a Citizen Service Representative will be more than glad to assist you.</span></span></span></span></span></span><br>
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Service Requests

Ref #	Request Types
COV-07030-M7S3F0	Missed Green Bin Collection
COV-07028-Q7F9V6	Garbage Bin Pick Up
COV-07027-L3L5P6	Parks, Playgrounds and Splash Pads
COV-07022-T0V9P3	Accidental Water Leak
COV-07021-S8V8J0	Curb Box Inspection

Related Service Request Types

Missed Garbage Collection